Visitor Information

Opening Times

Eldon Leisure

Eldon Leisure is based in the heart of intu Eldon Square.

Home to Impulse Fitness, a modern fitness suite, and Impulse Progression, an equally impressive free weight zone, Eldon Leisure also offers a popular member's only changing area including an exclusive sauna facility.

Eldon Leisure offers activities including 5-a-side football, racquet sports, indoor bowls and boasts Newcastle's finest indoor climbing wall as well as hosting a wide range of fitness classes catering for all ages and ability levels.

Click on the link below to find out more about Eldon Leisure.

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Getting Here

Intu Eldon Square is located at the heart of Newcastle City Centre. The Shopping Centre is a must-see for tourist visitors and locals alike and benefits from comfortable transport links from across the region.

With an excellent public transport network including buses, the Metro light rail system and efficient road links, Newcastle City Centre and intu Eldon Square are easy to reach.

There are also direct routes to intu Eldon Square from Newcastle International Airport, Central Rail Station and International Ferry Terminal for those travelling from further afield.

To make things easier, you'll find a guide to getting here by most forms of transport. We’ve also provided links for journey planners to help you plan your trip if you’re travelling by bicycle , car or public transport.

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Shopmobility

A Shopmobility service is available within the City Centre based in Eldon Garden Shopping Centre.

Newcastle Shopmobility
Eldon Garden Shopping Centre
Percy Street
Newcastle upon Tyne
NE1 7RA
Tel: 0191 261 6176
Fax: 0191 261 6179
Textphone: 0191 261 6183
Email: shopmobility@newcastle.gov.uk
Website: www.newcastle.gov.uk

Most car parks adjacent to intu Eldon Square feature parking spaces for orange/blue badge holders.

A number of wheelchairs are available from the Customer Services Desks within intu Eldon Square. This service is provided free of charge and on a first come, first served basis. You will require two forms of identification - a photo id and a utility bill detailing your name and address. Please contact Customer Services on 0191 261 1891 (option 3) for further information.

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Customer Services

The Customer Services Desk within intu Eldon Square is located at Grey’s Monument entrance, near Boots.

Our friendly and helpful Customer Service team is on-hand to help you with:

• Opening times
• Where to eat
• Directions to shops
• Public transport information
• Lost property
• What's on in the Centre
• Gift Card sales and enquiries
• Shopmobility information
• Child Safe Wrist Bands

Shopping lockers

A user friendly ‘Shoppers Locker' service is provided at intu Eldon Square by ulockers limited. Lockers are currently located within intu Eldon Square bus station.
Lockers are available in two convenient sizes:

• Medium: ideal for most items of shopping, will take a large carrier bag or two with ease.
• Large: when you need that extra space for multiple items, or for storage of a rucksack or roller suitcase, great to share.

Lockers can be rented for a period of 2, 4, or 10 hours (sorry, no overnight storage allowed). Once rented, lockers can be accessed as often as required at no additional cost.

Locker charges

Medium Locker: 2 hours £2.00, 4 hours £3.00, 10 hours £4.00
Large Locker: 2 hours £3.00, 4 hours £4.00, 10 hours £5.00

• Any overtime is payable on return - your locker will remain securely closed.
• All rentals include up to £500 contents insurance cover (terms apply).
• All lockers are remotely monitored, covered by CCTV and alarmed for your peace of mind.

Also, Bybox Lockers, for delivery of customer parcels ordered from certain on line websites.

Car Parking

It is now free to park in many City Centre Car Parks after 5pm Monday to Saturday. Click here for more details.

There are over 10,000 car parking spaces in Newcastle City Centre. All off-street and on-street parking areas are well signposted from major roads leading into the City Centre.

Intu Eldon Square has two adjacent car parks, Eldon Garden Multi-Storey Car Park and intu Eldon Square Multi-Storey Car Park, both accessible from Percy Street.

A wide variety of smaller car parks are also within easy walking distance of intu Eldon Square.

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Accessibility

Intu Eldon Square benefits from disabled access throughout the Shopping Centre. Both main entrances are on street level and lifts are available throughout the Centre connecting the various shopping levels.

Most car parks adjacent to intu Eldon Square feature parking spaces for orange/blue badge holders.

A full Shopmobility scheme runs throughout Newcastle City Centre and details can be found on the Newcastle City Council website or by clicking here.

The most convenient entrances for wheelchair users are our Northumberland Street entrance, St Georges Way entrance from Old Eldon Square and the Clayon Street into St Andrews Way.   

A number of wheelchairs are available from the Customer Services Desk within intu Eldon Square. This service is provided free of charge and on a first come, first served basis. You will require two forms of identification - a photo id and a utility bill detailing your name and address. Please contact Customer Services on 0191 261 1891 (option 3) for further information.

Intu Eldon Square welcomes guide dogs and hearing dogs on our malls. We are continually working to improve accessibility within the Centre including investing and working with groups dedicated to improving services for people with hearing and sight loss.

Toilets & Baby Changing

Clean, spacious toilets can be found on all levels of the Centre.

Customer toilets, including access for disabled people, can be found on:
High Friars mall near Internacionale
St Andrew's Way near Starbucks
St George's Way near Greggs
Some of our accessible toilets are under the national Radar key scheme

Changing Places Facility and accessible toilets can be found on:
St Andrew's Way near Newgate Street Entrance

Baby changing facilities can be found on:
High Friars mall near Internacionale
St Andrew's Way near Starbucks
St George's Way near Greggs

Click here to view a map of the centre and discover the exact locations of the toilets and baby changing facilities.

ATMs & Bureau de Change

Cash Points are in the following locations:
• Within Fenwick on the 2nd floor beside the Customer Bureau
• Within Marks & Spencer on the 2nd floor beside the Foreign Exchange
• On the corner of Douglas Way and Blackett Bridge mall beneath the escalator
• Off Blackett Bridge opposite Costa Coffee
• Douglass Way opposite Game
• High Friars near Internacional
• Clayton Street entrance down stairs from Debenhams

Foreign Exchange is available in the following locations:
• Within Marks & Spencer on the 2nd floor.
• Within Debenhams on the 3rd floor.
• Within The Holiday Money Shop, located on St George's Way Mall opposite Starbucks.
• eurochange on Earls Way beside M&S

There are several other banks and travel agents nearby which offer similar services.

Lost Property

For lost property enquiries please call 0191 261 1891 (option 2) or visit the Contact Us section of the website to get in touch with a member of our team.

Child Safety

Intu Eldon Square is a family friendly and safe place to visit, shop and have fun. However, losing a child, even for a few moments can be very distressing and our Child Safe Zones Shopping scheme can help reassure and get help fast.

Helpline Stickers

Look out for the bright orange smiley balloon stickers - these carry our helpline number: 08444 48 42 25. If you lose a child or need to report an incident look for the nearest sticker and ring this number to talk directly to our security and customer services team.

Mums & Dads!

Teach your child that if they are ever separated from mum, dad or guardian, not to panic, but to look for the nearest window sticker, from where they can either look for a security guard, or a parent with children and ask them to ring the number, or go into the shop. Also make sure teenagers know that they can also use the number, should they need help.

Free Wristbands

A mobile number on a wristband is the simplest and quickest way to help a lost child. Free Child Safe Zones wristbands are always available from any customer service desk throughout the centre. These wristbands are bright, waterproof and tough so as well as shopping they are ideal for other days out or journeys into busy towns and cities.

Child Safety Tips

It’s easy for children to get distracted in busy places. Most children are reunited very quickly, but a child is vulnerable while lost so it’s important to teach a child what to do.

If you are lost……….
• Stop, stand still and look, don’t run about
• If you see the person you were with, go to them and hold their hand
• If lost in a shop, go to the nearest till point and talk to a shop assistant. Most shop assistants will wear uniforms or badges
• If in the centre, look for nearest bright window sticker, and then look for a security guard or a mum with children and ask her to ring the number, or ask for help in the shop
• Don’t go up to anyone else

… but the best way to help a lost child is to try and prevent it happening In the first place:

• Encourage children to stay close to you
• Use reins or wrist links
• Don’t leave a child in an unsupervised play area
• Write a contact number on a wristband or tag
• Carry an up to date photograph
• Make a note of what the child is wearing